Where can I purchase a PCW Warranty?

 

PCW Warranties can be purchased only from authorized PCW Dealers.  Consult your selling dealer for warranty details and availability.  If your selling dealer does not offer PCW warranties, give us a call and we can contact them to see if they qualify to become an authorized PCW Dealer.

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What does it mean that my warranty is insured?

 

PCW Warranties are insured through Industrial Alliance Pacific Insurance Company.  This is recognized by the Ontario Motor Vehicle Industry Council and the Used Car Dealers Association of Ontario. 

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Can I transfer my warranty?

 

Each warranty is different, so it's important to check your warranty agreement.  Most PCW warranties are transferable if you sell your vehicle privately to another individual.  Contact the PCW administration office and we can assist you in transferring the warranty to the new owner of the vehicle.

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What happens if my car is written off in an accident?

 

When you purchase an extended warranty for your vehicle, it is adding value to your car.  It's no different than if you were to upgrade your car stereo or any other part of the vehicle.  If your vehicle becomes written off, contact your insurance company so they can calculate replacing the warranty into your insurance benefit.

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How can I renew my warranty?

 

After your warranty expires, you can renew it by returning to the selling dealer you purchased the warranty from.  The vehicle would undergo an inspection and then your dealer could submit a new warranty application for you.

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Can I buy a warranty on a vehicle I already own?

 

It is possible to purchase a warranty on a vehicle your already own.  Contact your original selling dealer.  The vehicle must undergo an inspection to make sure that it is in good working order before a warranty application can be put through.  You can then purchase a warranty from the authorized PCW Dealer.

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I'm having a problem with my car.  What do I do?

 

Call our Claims Department first.  888-284-2356  The Claims Assistants at PCW are trained to help you get your vehicle diagnosed and repaired as quickly as possible.  They will work with you to get you to a qualified repair centre best suited to meet your needs.  They will arrange to have your vehicle brought in and diagnosed.  They will work with us to complete the repair and get you back on the road as quickly as possible.

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Where can I have my car repaired?

 

When you call our Claims Department, our Claims Assistants will refer you to one of hundreds of authorized PCW Service Depots across Canada.  If you happen to be on vacation or in a remote area where there may not be a convenient service depot, we'll find one and work with them to make sure you continue to receive your warranty benefits anywhere in North America.

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What about oil changes and car maintenance?

 

Every mechanic will tell you how important it is to take care of your vehicle in order keep it operating efficiently and for long term. Your warranty contract requires you to ensure your maintenance is completed at a regular intervals. Though you are not required to have it completed by any particular service depot, it must be completed by a qualified commercial establishment and receipts may be requested in the event of a claim so retain your oil change receipts. Do-it-yourself oil changes are not permitted. Always refer to your warranty for maintenance requirements to keep your warranty valid.

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What do I do if I need a tow truck or roadside assistance?

 

Many of our Warranty Programs include roadside assistance and towing.  Should you require an emergency roadside service, contact your closest Towing Service and hold on to your receipt to send in to us for reimbursement.  Check your Warranty Agreement for details.

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28 King Street East Unit B, Ingersoll, Ontario N5C 3L8 - P: 888-284-2356 - F: 519-425-2654